Privacy Policy

House of Byrne Bathrooms respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what information we collect, why we use it, how long we keep it and the rights available to you under the General Data Protection Regulation, the Data Protection Act 2018 and other applicable Irish data protection laws.

1. Who we are
House of Byrne Bathrooms is a Dublin-based bathroom renovation business.

For the purposes of data protection law, House of Byrne Bathrooms is the controller of the personal information described in this Privacy Policy.

You can contact us at:
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‍House of Byrne Bathrooms
Unit 8, Inch Business Park
Inch Road
Balbriggan
Co. Dublin
K32 C660
Ireland

‍Email: houseofbyrnedesign@gmail.com
Telephone: 083 848 01072.

Information we collect:
We may collect personal information when you:
- Submit an enquiry through our website.
- Contact us by email, telephone or another communication channel.
- Request a consultation, quotation or site visit.
- Engage us to provide bathroom renovation services.
- Provide information while discussing or carrying out a project.

This information may include:
- Your name.
- Your email address and telephone number.
- Your property or project address.
- Information about your proposed bathroom renovation.
- Your project type and approximate project investment.
- Photographs, plans, measurements or other project information you choose to provide.
- Details contained in correspondence between you and House of Byrne Bathrooms.
- Quotation, invoicing, payment and project information if you become a customer.

You should avoid including sensitive or unnecessary personal information in the website enquiry form.

3. Information collected through our website:
When you visit our website, limited technical information may be collected automatically. Depending on your cookie choices and the tools used on the website, this may include:
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- Your IP address.
- Your browser and device type.
- Your operating system.
- The pages you visit.
- The date and time of your visit.
- How you arrived at the website.
- Cookie identifiers and consent preferences.
- Information about how the website is used or performs.

Non-essential analytics or advertising measurement technologies will only be used where the required consent has been provided.

4. How we use your information
We may use your personal information to:
- Respond to an enquiry or request.
- Understand your renovation requirements.
- Arrange a consultation or site visit.
- Prepare and provide a quotation.
- Follow up with you about an enquiry or proposed project.
- Plan, manage and carry out an agreed bathroom renovation.
- Communicate with you while providing our services.
- Manage payments, invoices and business records.
- Maintain the security and operation of our website.
- Understand website activity and measure the effectiveness of our website or advertising, where you have consented to the relevant cookies.
- Comply with our legal, tax, accounting and regulatory obligations.
- Establish, exercise or defend a legal claim where necessary.

We only use personal information for the purpose for which it was collected or for a closely related and compatible purpose.

5. Our legal bases for using information
We rely on the following legal bases where appropriate:
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Taking steps before entering into a contract:
We use your information to respond to your enquiry, understand your requirements, arrange a consultation and prepare a quotation at your request.
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Performance of a contract:
If you engage House of Byrne Bathrooms, we use your information to plan, manage and deliver the agreed services.

Legal obligations:
We may need to keep or use certain information to comply with Irish tax, accounting, insurance or other legal requirements.

Legitimate interests:
We may use information where it is reasonably necessary to operate and protect our business, respond to genuine enquiries, maintain our website, manage customer relationships or establish and defend legal claims.
Where we rely on legitimate interests, we consider whether our interests are balanced against your privacy rights.
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Consent:
Where required, we rely on your consent for non-essential cookies, website analytics or advertising measurement technologies.

You may withdraw your consent at any time through the cookie settings available on the website. Withdrawing consent does not affect processing that took place before consent was withdrawn.

6. Enquiries and marketing communications:
- Information submitted through our enquiry form will be used to respond to you and follow up in relation to your bathroom renovation enquiry.
- We do not automatically add people who submit an enquiry to a general marketing mailing list. We will not use your details to send unrelated promotional communications without an appropriate legal basis.
- Normal communication and reasonable follow-up relating to an enquiry, quotation or existing project are treated as part of managing that enquiry or service.
- If House of Byrne Bathrooms introduces a newsletter or other general email marketing in the future, a separate and optional sign-up choice will be provided where required.

7. Cookies and website analytics:
Our website may use cookies and similar technologies to:
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- Enable essential website functionality.
- Maintain website security.
- Remember your cookie preferences.
- Understand how visitors use the website.
- Measure enquiries and website performance.
- Measure the effectiveness of advertising.

Strictly necessary cookies may be used without consent where they are required for the website to operate or to provide a feature you have specifically requested.

Analytics, advertising and other non-essential cookies will only be activated where you have provided the required consent.You can accept, reject or manage non-essential cookies through the cookie controls provided on the website. You can also change or withdraw your choices later through the website’s cookie settings.

Further details about the cookies and services operating on the website should be available through the cookie preference centre or Cookie Policy.

8. Sharing your information:
We do not sell or rent your personal information.

We may share personal information with trusted third parties where reasonably necessary, including:
- Website hosting and website service providers.
- Email, cloud storage and IT service providers.
- Analytics or advertising measurement providers, where the required consent has been provided.
- Tradespeople, subcontractors and suppliers involved in assessing or delivering a project.
- Accountants, insurers, legal advisers and other professional service providers.
- Government bodies, regulators, courts or law-enforcement authorities where disclosure is legally required.

We only share the information reasonably required for the relevant purpose.

Third-party service providers that process information on our behalf are expected to protect it, use it only for the agreed purpose and comply with applicable data protection requirements.

9. International data transfers:
Some of the technology providers used to operate our website, email or business systems may process information outside the European Economic Area.

Where personal information is transferred outside the EEA, we take reasonable steps to ensure that an appropriate legal transfer mechanism is in place. This may include an adequacy decision, approved contractual protections or other safeguards recognised under data protection law.

You may contact us for further information about the safeguards applying to your information.

10. How long we keep information:
We keep personal information only for as long as it is reasonably required for the purpose for which it was collected.

The length of time will depend on the nature of the information and whether an enquiry develops into a customer project.

In general:
- Enquiry information is retained for as long as reasonably necessary to respond and follow up.
- If an enquiry becomes a project, relevant information may form part of the customer and project records.
- Customer, project, quotation and contractual records may be retained for the duration of the relationship and for a reasonable period afterwards.Invoices and records required for tax or accounting purposes are normally retained for six years.
- Information may be retained for longer where required in connection with an insurance matter, warranty, complaint, investigation or legal claim.
- Cookie and analytics information is retained in accordance with the settings applied to the relevant website service.

When personal information is no longer required, it will be securely deleted or anonymised.

11. How we protect your information:
We use reasonable technical and organisational measures designed to protect personal information against:
- Unauthorised access or disclosure.
- Accidental loss.
- Unlawful use.
- Alteration or misuse.
- Destruction or damage.

These measures may include password protection, access controls, appropriate account security, software updates and limiting access to people who genuinely require the information.

Although we take reasonable steps to protect information, no website, email service or electronic storage system can be guaranteed to be completely secure.

12. Your data protection rights
Depending on the circumstances, you may have the right to:

- Request access to the personal information we hold about you.
- Ask us to correct inaccurate or incomplete information.
- Ask us to delete your information.
- Ask us to restrict how your information is used.
- Object to processing based on legitimate interests.
- Receive certain information in a portable format.
- Withdraw consent where processing is based on consent.
- Object to the use of your information for direct marketing.
- Lodge a complaint with the Data Protection Commission.

These rights are not absolute and may be subject to conditions or exemptions under data protection law.

To exercise one of your rights, contact us at houseofbyrnedesign@gmail.com. Please provide enough information for us to understand your request and identify the relevant records.

We may need to ask for additional information to verify your identity. We will normally respond within one month, although additional time may be permitted where a request is particularly complex.

13. Complaints:
If you have a concern about how House of Byrne Bathrooms uses your personal information, please contact us first so that we can try to resolve it. You also have the right to lodge a complaint with the Irish Data Protection Commission:

‍Data Protection Commission‍
Website: www.dataprotection.ie

‍14. Links and third-party websites:
Our website may contain links to websites operated by other organisations.

Those websites operate under their own privacy policies. House of Byrne Bathrooms is not responsible for the privacy practices, content or security of third-party websites.

15. Automated decision-making:
We do not use information submitted through our website to make decisions based solely on automated processing that produce legal or similarly significant effects.

16. Changes to this Privacy Policy:
We may update this Privacy Policy if our services, website technology, legal obligations or data-handling practices change.

The latest version will be published on this page with its updated date. We recommend reviewing this page periodically.

17. Contact us:
If you have a question about this Privacy Policy or how your personal information is used, contact:

‍House of Byrne Bathrooms
Unit 8, Inch Business Park
Inch Road
Balbriggan
Co. Dublin
K32 C660
Ireland

‍Email: houseofbyrnedesign@gmail.com
Telephone: 083 848 0107